Microsoft doesn't have a fix yet for the issue, which has caused Xbox One Blu-ray drives to make a horrible grinding noise when they try to read discs. It's not clear just how many Xbox Ones are affected.
A comment about the issue from Microsoft...
"We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us.
There are many avenues available for customers to get in touch with us including:
- Talking to a live customer support person that can call you back if you don't want to wait
- Xbox.com for support pages and forums
- On Twitter with @XboxSupport
- There are also Help and diagnostics on the console by saying "Xbox Help"
Here is a video of what the problem sounds and looks like can be found here...
A final statement from Microsoft... "The issue is affecting a very small number of Xbox One customers. We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers."
The team here at Mcfly Gaming hasn't had any issues with our new generation consoles and hope you guys haven't and won't. Having any issues that are not stopping gameplay but you aren't happy with? Let us know in the comments.
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